The Eclipse Technical Support Team is comprised of professional experts in our industry. They have set the standard for Customer Service by efficient and quick customer issue resolution. Customers who have purchased service support contracts will receive the highest priority and should expect their email/call to be returned within 2 hours of submittal during our normal business hours of 8AM-6PM PST. All other customers will be answered at the earliest convenience. (For more information on a support agreement for your Eclipse Software or ImageEncoder, please see Support Contracts).